Jeannie Baker, CEO
County courts in certain states today are redacting personally identifiable information, making it impossible to provide an accurate criminal record. In many cases, they are blocking criminal records which background screening companies cannot access. Even the federal, state, and local governments are passing laws to stop certain background screening.
Leveraging its professional associations, ACUTRAQ Background Screening is fighting these issues through advocacy and lawsuits against those not abiding by the Freedom of Information Act (FOIA.)
ACUTRAQ provides comprehensive reports by conducting social media screening, personal reference verifications, professional license verifications, and much more. This allows employers to have confidence in knowing their applicants are fully screened with maximum possible accuracy. ACUTRAQ has improved thousands of businesses and property management companies by providing clear, concise, and accurate background screening reports with less than a 0.01 percent error rate for over two decades.
“We ensure all criminal records go through our compliance department to investigate with maximum possible accuracy prior to returning them to the clients,” says Jeannie Baker, CEO of ACUTRAQ.
Jeannie has over 35 years of experience in credit, collections, property management, real estate, and background screening. She also holds her own broker’s license and understands the real estate industry to better serve the needs of property managers. Jeannie’s deep industry expertise has been pivotal in helping employers, property managers, landlords, and many others get the information they need to make an informed decision.
Dedicated to delivering prompt, accurate, high-quality, and effective services on a consistent basis, ACUTRAQ is backed by its excellent customer service. The company stays abreast of constantly changing laws to keep its clients informed and provides a very easy-to use system with 24/7 access, which is integrated with many applicant tracking systems (ATS) and property management systems (PMS). The multitude of services ACUTRAQ provides is a huge benefit to its clients, applicants, and vendors. In addition to pre-employment screening, ACUTRAQ also provides employment screening for personnel who are getting raises or changing positions. The company is also leading the market in resident screening.
What drives the excellence of ACUTRAQ is its customer-first mentality. By answering emails immediately, offering live customer service support, and answering phones when they ring, the ACUTRAQ team is committed to helping clients save time and money. In an instance, one of ACUTRAQ’s clients that had been associated with the company for over 15 years was operationalizing everything manually. Utilizing its integrations, ACUTRAQ was able to provide the client with a streamlined process to save time and money. The company customized an automated questionnaire to allow applicants to authorize a pre-employment screening and drug test.
ACUTRAQ distinguishes itself from other background screening service providers with the belief that the secret to being one of the top background screening companies is to never forget the human touch. By forming ongoing relationships with the clients, vendors, applicants, and everyone they work with, the company has been turning this belief into reality. “They aren’t just another client to us. We care about their needs and work hard every day to take care of them,” says Jeannie.
Currently, ACUTRAQ is in the middle of an expansion and is extending its services to companies in Central and South America. With a mission to provide communities with the safest environment to live, work, and play, ACUTRAQ will continue providing robust background screening solutions and building ongoing relationships while paying attention to detail.